Privacy Policy

Information We Collect

We gather information that allows us to provide a secure and personalised gaming experience. When you register an account, we collect details such as your name, date of birth, email address, residential address, telephone number, and government-issued identification required for verification purposes. Payment information, including bank account or card details, is also collected solely to process deposits and withdrawals.

In addition to information you provide directly, we automatically collect technical data whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We use cookies and similar tracking technologies to make our platform function smoothly and to understand how players interact with our games and services.

How We Use Your Information

Your information helps us deliver the services you expect. We use it to create and manage your account, verify your identity in line with regulatory obligations, process financial transactions, and prevent fraud or money laundering. It also allows us to communicate important updates, respond to your inquiries, and tailor promotions and game recommendations to your preferences where you have consented to receive such messages.

We may analyse usage patterns to improve our website, develop new features, and maintain the integrity of our gaming environment. All data processing is carried out in ways that respect your privacy and comply with applicable Canadian laws.

Sharing and Disclosure

We do not sell your personal information. However, we may share it with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support partners, and hosting providers. Each third party is contractually required to keep your data secure and use it only for the purposes we specify.

We may also disclose information when required by law, such as to respond to lawful requests from regulatory authorities or law enforcement in Canada. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards outlined here.

Cookies and Tracking Technologies

Cookies help us remember your login details, keep track of your preferences, and analyse site performance. You can adjust your browser settings to refuse cookies, though doing so may limit certain features of the casino. We also work with analytics providers who help us understand traffic patterns without identifying individual players personally.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. Access to data is restricted to employees and contractors who need it to perform their duties, and all staff receive training on privacy responsibilities.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to keep your account credentials confidential and to contact us immediately if you suspect any breach.

Your Choices and Rights

You have the ability to access, correct, or update the personal information we hold about you by logging into your account or contacting our support team. You may also request that we stop sending you marketing communications at any time by adjusting your notification preferences or using the unsubscribe link in our emails.

Where required by law, you may ask us to delete your information, although we may need to retain certain records to meet legal or regulatory obligations, resolve disputes, or enforce our agreements.

Retention of Information

We keep your personal data only as long as necessary to fulfil the purposes described in this policy or as required by Canadian gaming and financial regulations. Once retention is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team through the live chat or email address provided on our website. We are committed to addressing your inquiries promptly and transparently.